Tenant Services

Tenant Services

We at Mallory Realty Company, Inc. give individual attention to each tenant. We are responsive to tenant concerns and repair requests. Mallory Realty Company, Inc. strives to provide the most Professional, effective, accurate and efficient property management service available.

Our goal is to offer reasonably priced and well-maintained properties to fit all budgets. We specialize in providing quality housing in LaGrange, Georgia. Our properties are inspected regularly and are in good condition.


Tenant Services Provided

Tenant Screening

  • Credit checks on tenants as requested by landlord
  • Employment verification
  • Rent to Income verification

On-Line Tenant Portal

We offer our tenants who have internet access and an email address the ability to go on-line to our web page using our tenant portal to accomplish the following:

  • View your statements
  • Submit your work order request
  • Give 30 day move out notice
  • Email us with a question / problem via the portal
  • View notices, letters and other documents sent to you

Advertising

  • Our homes and apartments have signs posted on house/apartment or in yard
  • List of available properties are free to all customers at our office
  • Rental list on web page and selected property on GA MLS

Office Services

  • Ensures tenant views property by key sign out or by appointment
  • Prepare and execute leases
  • Explain lease to tenant
  • Report all maintenance requests
  • Ensure compliance with lease terms
  • Respond to concerns and inquiries of tenant
  • Ensures proper turn in of property and key at termination of lease or return of property
  • Proper handling of security deposits and refunds

Rent Collection

  • Rent is due when rented
  • Late notices are sent to all tenants in arrear

Maintenance

  • On call maintenance personnel for emergency repairs
  • Tenants call office for all repairs
  • Rapid response to repair and maintenance needs

Office Hours

  • Office hours are 8:30am to 5pm Monday-Wednesday,
    8:30am to 5:30pm Thursday and Friday
  • Closed Saturday and Sunday
  • After-hours drop-box available for check/money order payments

Maintenance Request

We at Mallory Realty Company, Inc. strive to respond to service requests in a timely manner.

If your request is an emergency, please call our office at (706) 884-3336 immediately. If after hours, on weekends or holidays please leave a detailed message on our emergency hotline at (706) 884-3336 and we will send out one of our on call emergency repairmen.

An emergency is considered anything that will cause property or bodily damage such as:

  • Fire
  • Flood
  • No electricity
  • Refrigerator Inoperable
  • No heat if temperature is below 50 degrees
  • No air conditioning if temperature is above 85 degrees
  • No hot water
  • Sewage/toilet stoppage (if your home has only one toilet)
  • Access doors to property are broken and can not be secured

Renter’s Guide

To rent or buy, that is the question. And when you decide to lease a property, you should keep a few factors in mind. Do you have good credit? What about protection for your property? We can help you create a house renting checklist and offer excellent home renting tips and information. While you may not be buying the place, you’ll still want your bases covered while you’re living there.

Rent or Buy?
Although more Americans are buying homes than ever before, renting can still be the most suitable option for some. Several factors should be considered when making the decision to rent or buy.

Stability

Homes appreciate in value, but it takes time to see this benefit of home ownership. If you plan on staying in the same area for a long time, buying a home may be a viable option. However, if your situation is not so stable, buying a home may not be to your advantage. When you purchase a home and then sell it within a short period of time, you may just break even. In some cases, you may even lose money at the settlement table.

Finances

Lenders today offer options that allow people in all financial situations to purchase a home and take advantage of the resulting tax benefits. Still, some people may be concerned about making such a big financial commitment. In addition to a down payment, settlement costs, and insurance, you need to be prepared to pay for major repairs and improvements when you own a home. When you rent, the landlord typically covers repair and maintenance costs for you.

Home Maintenance

From mowing the lawn to making repairs, home maintenance comes with home ownership. You should think about the time you are willing to invest in maintaining a home. If you travel a lot or just don’t like outdoor projects, you may consider renting an apartment/ duplex where outdoor maintenance is included in the rent.

Home Decorating

While it may seem like a trivial detail in deciding how to live, your personal style can play an important factor in your decision. When you rent, there are often restrictions on what changes you can make to the property. Even painting a wall requires permission from the landlord. When you own a home, however, you can decorate it as you please.


Shopping

Much like buying a house, searching for the right rental property begins at home. Answer these questions as you begin your search:

  • Do you prefer an apartment or a house?
  • Will you have roommates or live alone?
  • How close do you need to live to your job?
  • How far can you live from shopping, dining and other amenities?
  • What is your desired parking situation?

And like looking for a house to buy, remember to consider the neighborhood. Neighbors are often in closer proximity in rental units.

Application and Verification
Once you find a place that suits your needs, you will fill out an application. The application is not a binding agreement. It only indicates your interest in the rental property. The landlord will verify your income and rental history, including any previous mortgage payments, and may also run a credit check. Please note, there may be fees associated with the application and credit check.


The Lease

A lease outlines the responsibilities of both the tenant and the landlord. While some landlords consent to verbal leases, get a written lease if at all possible. A basic lease details all rental terms and dates, including:

  • Property address
  • Names of all tenants and the landlord
  • Amount of monthly rent
  • Amount of security deposit
  • Late payment penalties
  • Length of lease
  • Notice to renew the lease or vacate the property
  • Notice for the landlord to enter the property
  • Pet policy
  • Repair policy
  • Decorating policy

A lease is usually valid for one year, although another length of time could be specified. Shorter leases usually mean higher rent. Month-to-month leases are good for one month unless specified by either party, and will be automatically renewed each month. Make sure you understand everything that is outlined in the lease. If there is anything you don’t agree with or understand, it should be changed or removed from the lease. All changes should be initialed by both parties. Once the lease is signed, it becomes a legally binding document. Remember to keep a copy for your records.


Money

While you don’t need a big down payment to secure a rental property, you still need to allocate an amount of money to move in. Along with your first month’s rent, there will be other initial expenses including:

  • Application fee, credit check fee – These fees normally run $10-$50, depending on your area.
  • Security deposit – Security deposits range from a couple hundred dollars to a full month’s rent. The landlord holds this payment to cover any unpaid rent or damages to the property at the end of the lease. The remaining amount will be refunded to you.
  • Pet deposit, if applicable – If the landlord allows pets, you will pay a pet deposit. This deposit is a few hundred dollars per pet and is usually nonrefundable.

You should budget 25-30% of your monthly gross income for housing. In addition to your rent, keep in mind the other monthly expenses you will have to pay such as utilities, food, entertainment and savings. Find out from the landlord or management company what utility payments, if any, are included with the rent.

 

Once you have made your decision on what property you want to rent please keep these tips in mind.

Bring your paperwork.
The best way to win over a prospective landlord is to be prepared. To get a competitive edge over other applicants, bring the following when you meet the landlord: a completed rental application; written references from landlords, employers and colleagues; and a current copy of your credit report.

Review the lease.
Carefully read all of the conditions of the tenancy before you sign on the dotted line. Your lease or rental agreement may contain a provision that you find unacceptable – for example, restrictions on guests, pets, design alterations or running a home business.

Get everything in writing.
To avoid disputes or misunderstandings with your landlord, get everything in writing. Keep copies of any correspondence and follow up an oral agreement with a letter, setting out your understandings. For example, if you ask your landlord to make repairs, put your request in writing and keep a copy for yourself. If the landlord agrees orally, send a letter confirming this.

Protect your privacy rights.
Next to disputes over rent or security deposits, one of the most common and emotion-filled misunderstandings arises over the tension between a landlord’s right to enter a rental unit and a tenant’s right to be left alone. If you understand your privacy rights (for example, the amount of notice your landlord must provide before entering), it will be easier to protect them.

Repairs.
Know your rights to live in a habitable rental unit, and don’t give them up. Landlords in Georgia are required to offer their tenants livable premises, including adequate weatherproofing, heat, water, and electricity. As well as clean, sanitary, and structurally safe premises. If your rental unit is not kept in good repair, you have a number of options. You can contact the building inspector, who may order the landlord to make repairs, or do the repairs out of pocket. Repairs made by the tenant may be reimbursed if the landlord has been notified in writing and given adequate time to complete the repairs.

Talk to your landlord.
Keep communication open with your landlord. If there is a problem, for example, the landlord is slow to make repairs. Talk it over to see if the issue can be resolved short of a legal battle.
Purchase renters’ insurance. Your landlord’s insurance policy will not cover your losses due to theft or damage. Renters’ insurance also covers you if you are sued by someone who claims to have been injured in your rental due to your carelessness. Renters’ insurance typically costs $350 a year for a $50,000 policy that covers loss due to theft or damage caused by other people or natural disasters. If you do not need that much coverage, there are cheaper policies.

Security deposit.
To protect yourself and avoid any misunderstandings, make sure your lease or rental agreement is clear on the use and refund of security deposits, including allowable deductions. When you move in, ensure you record existing damage to the premises on a move-in statement or checklist.

Safety.
Learn whether your building and neighborhood are safe, and what you can expect your landlord to do about it if they are not. Get copies of Georgia or local laws that require safety devices such as deadbolts and window locks. Check out the property’s vulnerability to intrusion by a criminal. Learn whether criminal incidents have already occurred on the property or nearby.

Deal with an eviction properly.
Know when to fight an eviction notice and when to move. If you feel the landlord is clearly in the wrong, you may want to fight the eviction. For example, you have not received proper notice, or the premises are uninhabitable. However, unless you have the law and provable facts on your side, fighting an eviction notice can be shortsighted. If you lose an eviction lawsuit, you may end up hundreds (even thousands) of dollars in debt. Which will damage your credit rating and your ability to easily rent from future landlords.


Renter’s Glossary

Credit Report
A detailed account of your credit and repayment history reported by one of three major credit bureaus.

Eviction
The legal removal of a tenant from property for violating the lease.

Habitable
Housing that is fit to live in. Any rental property should be deemed habitable.

Landlord
A person or business who owns and leases property to others.

Lease
A contract that outlines the responsibilities of a tenant and landlord for a set period of time.

Month-to-Month Lease
A lease that is valid for one month and, unless specified by either party, is automatically renewed each month.

Pro-rate
To divide proportionally. If you move in or out of rental property during the middle of a month, the rent will be pro-rated for the days you actually occupy the property.

Renter’s Insurance
Covers a tenant’s stolen or damaged property caused by others or natural disasters.

Security Deposit
An initial payment given to the landlord to cover any unpaid rent or damages to the property at the end of a lease. Any money not used is refunded to the tenant.

Tenant
Someone who, with the owner’s permission, has temporary and exclusive use of a building or part of a building in exchange for rent.


Application Process

Mallory Realty Company, Inc. is committed to providing reasonably priced and well-maintained properties to fit all budgets. Part of this commitment is in the application process. We strive to gain applicants a quick response to your application. In order to make the process quicker for you we will require the following at the time of application:

  • Fill out the application form on line or in our office
  • A credit report may be obtained for selected properties
  • Credit checks require a $20.00 non-refundable fee
  • Show proof of income by pay stub or government agency letter
  • Your employment history and income will be verified
  • Your income must be at least 3 times the monthly rental rate
  • Some properties may require 4 times the monthly rate
  • You must present a valid Georgia or other State driver’s license or other photo ID and a Social Security card
  • Your rental history will be verified by your previous landlords

Your application may be denied if:

  • You misrepresent any information on your application
  • Your credit report shows that your accounts are not current
  • Your rental history shows prior complaints of evictions
  • Your income is not sufficient
  • You have filed for bankruptcy in the last two years

We reserve the right to charge additional deposits, based on your credit scores, at our discretion.


Move Out Instructions

Tenant must give 30 days advance notice in writing before moving out. Please come to our office and fill out our move-out notice form.

Within three days of when you move out and before we return your security deposit, we will inspect your house or apartment to be sure it is left clean and in good repair. Please pay particular attention to the following:

  • Deliver all house or apartment keys and your forwarding address.
  • Remove all picture hooks from the walls.
  • Clean stove, dishwasher and kitchen cabinets inside and out.
  • Defrost refrigerator and clean it inside and out. Leave it turned on number 1 position.
  • Clean and sweep out closets; remove all hangers and debris.
  • Clean bathroom(s) thoroughly: toilet, tub, sink, medicine cabinet, vanity, wall and floor tile.
  • Make sure all light bulbs work. Clean light fixtures and covers.
  • Wash and de-wax tile floors.
  • Have carpets professionally cleaned.
  • Clean all windows; leave them closed and locked.
  • Empty and clean storage areas.
  • Cut grass and leave yard clean and free of trash and debris.
  • Leave premises undamaged, beyond normal wear and tear.

NOTICE: Your keys must be turned in, in order for your rent to stop. This is the only way that we can verify that you have moved out. We have 30 days in which to return your security deposit, minus any charges for cleaning, damages and any rent due. We thank you for your cooperation and trust your stay with us has been a pleasant one. If you have any further questions regarding your move, please contact us.